KrungsriOnline is Bank of Ayudhya's personalized internet banking service, enabling customers to take charge of their personal finances over the internet. Available services include account balance inquiries, today and previous statement inquiry, money transfer, bill payment. A more advanced service available for customers is the ability to schedule transfers and/or payments in advance. The internet service enables banking from the comfort and safety of your home, your office or even when you are on the road.

- Balance Inquiry

• Inquiry balance status of your savings, current, fixed deposit, Mutual Fund and registered loan account (up to 13 accounts). You can view, print and download today or previous account transactions of your bank account up to past 6 months.

- Money Transfer

• Transfer between your registered accounts within the bank, other bank and International fund transfer.
• Cardless ATM Service.
• Immediately Transfer or set up schedule transfer.
• History of money transfer.

- Bill Payment

• Pay your bills online for goods and service more than 1000 billers.
• Immediately pay your bills or set up schedule payment for good or service.
• History of bill payment.

- Cheque Service

• Inquiry about your cheque status.
• Stop your cheque payment and history of stop cheque.

- Mutual Funds

• Subscription, Redemption and Switch order.
• Balance Inquiry and NAV.

- Other Services

• Bank Rate.
• Calculator for your financial planning.
• Alerts for more personalized account balance.
• Auto debit.
• Deposit, Withdraw, Payment and Loan Savings Co-Op.

Remark :
1. Fixed deposit and loan account will be available during 05.30 am. - 11.00 pm.
2. The bank reserves the right to change the fee without prior notice.
3. The fee of Bill Payment is depended upon the agree of each Biller.

Increase security for your financial transaction via KrungsriOnline by OTP (One-Time Password) for verifying a user's identification. Bank will generate an OTP and send to your mobile phone every time your transaction requires an additional identity authentication.

Methods for applying for Krungsri Online services for individual/corporate customers
To apply for Krungsri Online services, applicants must have a Thai Baht savings or current account or a foreign currency deposit (FCD) account with any Krungsri branch.

Simple methods for applying for Krungsri Online services:

Applicants’ qualifications	How to apply
1. Individual customers
1.1 Having a Thai Baht savings or current account
1.1.1) Krungsri ATM/VISA Electron/VISA Debit cardholder	(M1) Apply online (M2) Apply via Krungsri ATM (M3) Apply upon account opening (M4) Apply by submitting a paper-form application via branch
1.1.2) Non Krungsri ATM/VISA Electron/VISA Debit cardholder	(M3) Apply upon account opening (M4) Apply by submitting a paper-form application via branch
1.2 Having an FCD account (savings or current account)
1.2.1) FCD ATM cardholder	(M1) Apply online (M4) Apply by submitting a paper-form application via branch
1.2.2) Non FCD ATM cardholder	(M4) Apply by submitting a paper-form application via branch
2. Corporate customers	(M4) Apply by submitting a paper-form application via branch

Method 1: Apply online – suitable for Krungsri ATM/VISA Electron/VISA Debit or FCD ATM cardholder. No document is required. (Corporate customers cannot use this method.)

• Click “Apply” at Krungsri Online login page.
• Click “For Krungsri ATM/VISA Electron/VISA Debit cardholder”.
• Click “I agree” to accept terms and conditions.
• In case of using a Thai Baht account or an FCD account to apply.
  - Thai Baht account
  Enter Krungsri ATM/VISA Electron/Visa Debit card number, ATM PIN code, account number and passbook serial number (for a savings account) or an OD limit (for a current account).
  
  - FCD account
  Enter FCD ATM card number, ATM PIN code, date of account opening (issue date), currency displayed on FCD card and account number.
  
• Enter your personal information.
• Create your own username and password.
• Click “Confirm” to complete the registration.

Once completing the above steps, you can access Krungsri Online services immediately.

Method 2: Apply via Krungsri ATM – suitable for Krungsri ATM/VISA Electron/VISA Debit cardholder. No document is required. (FCD account and corporate customers cannot use this method.)

• Apply via Krungsri ATM using Krungsri ATM/VISA Electron/VISA Debit card.
• Select “Select Language” to activate English menu.
• Select “Apply/Change Service”.
• Select “Krungsri Online”.
• Select “Apply for Service”.
• Select the account type corresponding with the card you are using (“savings” or “current”).
• Enter and confirm your mobile number.
• Temporary username & password will be sent via SMS to your mobile.
• Log in to the Krungsri Online system with temporary username and password.
• Click “I agree” to accept terms and conditions.
• Enter passbook serial number (for a savings account) or OD limit (for a current account).
• Change username and password, and enter your e-mail address.
• Click “Confirm” to complete the registration.

Once completing the above steps, you can access Krungsri Online services immediately.

Method 3: Apply upon account opening – indicate your intention to apply for Krungsri Online services when opening a savings or current account at branch. (FCD account and corporate customers cannot use this method.)

• Temporary username & password will be sent via SMS to your mobile.
• Log in to the Krungsri Online system with temporary username and password.
• Click “I agree” to accept terms and conditions.
• Enter passbook serial number (for a savings account) or OD limit (for a current account).
• Change username and password, and enter your e-mail address.
• Click “Confirm” to complete the registration.

Once completing the above steps, you can access Krungsri Online services immediately.

Method 4: Apply by submitting a paper-form application via branch – suitable for Non Krungsri ATM/VISA Electron/VISA Debit cardholder, Non FCD ATM cardholder and corporate customers.

• Click “Apply” at Krungsri Online login page.
• Click “For Non Krungsri ATM/VISA Electron/VISA Debit cardholder” or “For Corporate customer”.
• Click “Next” to acknowledge the application process.
• Enter account number and complete the application (If an FCD account is used to apply, please indicate the right currency).
• Ensure the correctness of your information in the application.
• Print out the application and submit it to any Krungsri branch together with the following documents:
  
  Documents required
  

  Individual:	- National ID card/passport
  	- Passbook of the main account and any additional account(s) (for signature verification); or FCD card in case of using an FCD account to apply.

  Corporate:	- A certified true copy of domestic or foreign business registration certificate updated within 1 month or 3 months respectively
  	- A certified true copy of authorized person’s national ID card/passport
  	- Passbook of the main account and any additional account(s) (for signature verification); or FCD card in case of using an FCD account to apply.

• The bank will send a message notifying the approval result to the given email address within 7 business days.
• When got approved, temporary username & password will be sent via SMS to your mobile.
• Log in to the Krungsri Online system with temporary username and password.
• Click “I agree” to accept terms and conditions.
• Enter passbook serial number (for a savings account) or OD limit (for a current account).
• Change username and password, and enter your e-mail address.
• Click “Confirm” to complete the registration.

Once completing the above steps, you can access Krungsri Online services immediately.

You can unlock your temp password by submit the Application Request Form click here with the following steps.
1. Complete the “Application Request Form”.
2. Click “Next” and check your information detail. Then click “Confirm” if the detail is correct.
3. Print and sign the “Application Request Form”.
4. Submit the application form by yourself together with the following documents.
Documents Required

Individual:	- A signed copy of ID card/Passport.
	- Bank book of the main account for signature verification.

5. The bank will notify you of accessibility to the service function via given mobile phone within 7 - 14 business days.

You can change the mobile phone number by submit the Application Request Form click here with the following steps.
1. Complete the “Application Request Form”.
2. Click “Next” and check your information detail. Then click “Confirm” if the detail is correct.
3. Print and sign the “Application Request Form”.
4. Submit the application form by yourself together with the following documents.
Documents Required

Individual:	- A signed copy of ID card/Passport.
	- Bank book of the main account for signature verification.

5. The bank will notify you of accessibility to the service function via given mobile phone within 7 - 14 business days.

You can see the list of Billers for making payment via KrungsriOnline and other electronic channels here. Click to see the list of Billers. http://www.krungsri.com/bank/th/Home-en.html

A Account Nickname is the name that the applicant specifies to use as a substitute for the applicant's account number on KrungsriOnline transactions. Use up to 10 characters (English only). Each Account Nickname can be used for particular account number. These names can be changed once it has been defined at "Personal Profile" and "Account Nickname Inquiry".

Two easy alternatives to apply for add sub account to use Mutual Fund Services.
Instruction to add Sub Account by Online
1. Select menu "Setting" and "Online Change Request Form".
2. Select menu "Online Request Form for Update Sub Account"
3. Please enter the details of the account(s) you wish to add including Account Number, Account Name, Account Nickname in English, Receive OTP Password by SMS or E-mail and then click "Submit".
4. Please enter OTP Password and Click "Confirm".
5. Display result of Changed.
6. After you have successfully updated account, you can access the service next day.
Application Request Form
1. Select menu "Setting" and "Application Request Form".
2. Click "Next" to accept Steps of Application Request Form.
3. Complete the "Application Request Form".
4. Please enter the details of the account(s) you wish to add including Account Number, Account Name, Account Nickname in English.
5. Click "Next" to verify your detail and then click "Confirm".
6. Print and sign in the "Application Request Form". The signature must be the same as the signature given when you opened the account, then submit it to any bank branch together with the followings documents
Documents Required

Individual:	- A signed copy of ID Card/Passport.
	- Bank book of the main account for signature verification.

7. The Bank will notify you the request's approval by postal mail and/or e-mail within 7 - 14 business days.

Remark :
1. The request for sub account update will be processed for 7 - 14 business days. If you have any question, please contact Krungsri Call Center 1572. or e-mail address : krungsrionline@krungsri.com
2. Redeeming or Switching your mutual fund via Krungsri Online is available in number of unit only. If you would like to redeem or switch the fund in an amount of money, please proceed at the bank's branches nationwide.

You can add service by "Change Request Application Form" with the following steps
1. Select menu "Setting" and "Application Request Form".
2. Click "Next" to accept Steps of Application Request Form.
3. Complete the "Application Request Form".
4. Select "Register/Cancel Service Function for Transfer to Other Party's account Application Form", "Money Transfer to other party's account within the Bank" and "Add Function".
5. Click "Next" to verify your detail and then click "Confirm".
6. Print and sign the "Application Request Form". The signature must be the same as the signature given when you opened the account, then submit it to any bank branch together with the followings documents
Documents Required

Individual:	- A signed copy of ID Card/Passport.
	- Bank book of the main account for signature verification.

7. The bank will notify you of accessibility to the service function via given postal mail or e- mail within 7 - 14 business days.

Remark : For the request form submitted, the process of approval will take about 7 - 14 business days. If you have any questions, please contact Krungsri Call Center 1572 or e-mail: krungsrionline@krungsri.com

In case of you forgot password, please go to www.krungsri.com, click "Krungsri Online", select "Forgot Password", and select type of customer (Individual or Corporate).
Individual : Can choose to request for a new password by 3 options.
Option 1 : Request to set new password online by answering your secure questions as per following steps.

• Input customer data required.
• Answer to Secure Questions
• Input a new password twice as for confirmation
• After a new password is set successfully, you can immediately go back logging into KrungsriOnline

Option 2 : Request to set new password online by using OTP and your account passbook info./OD limit as per following steps.

• Input customer data required.
• Input OTP you receive after submitting the customer data.
• Input a new password twice as for confirmation
• After a new password is set successfully, you can immediately go back logging into KrungsriOnline

Option 3 : Request to set new password by using 'Request Form'.

• Fill up the form and input a new password twice for confirmation
• Print and sign on the request form. The signature must be the same you gave when opening the account.
• Submit it to any bank branch together with documents required.
• The bank shall notify you the approval of your new password via mail or e-mail within 7 – 14 business days.

Corporate : Can choose to request to set new password by 2 options.
Option 1 : Request to set new password online by answering secure questions as steps are similar to the individual's.
Option 2 : Request to set new password by using request form as steps are similar to the individual's.
Documents Required (when submitting a change request form at branch)

Individual:	- A signed copy of ID Card/Passport.
	- Bank book of the main account for signature verification.

Corporate:	- Signed copy of certificate of business registration (must not be more than 1 month since issuance).
	- A signed copy of authorized person's ID Card/Passport.
	- Bank book of the main account for signature verification.

In case of entering the wrong password 3 times, you are required to undergo the same process as forgotten password.

In case of forgetting your Username, please contact Krungsri Call Center 1572 and ask for your Username.

Two alternatives to Edit Personal Profile.
Alternative 1 : Online
1. Select menu "Personal Profile" and menu "Edit Personal Profile".
2. Put the answer of secure Question-Answer within select choice to receive OTP password and click "Submit".
3. Put OTP Password and click "Confirm".
4. Edit personal profile and click "Submit".
5. The system will show detail for edit and then confirmation and click "Confirm".
6. Display result of Changed.
Alternative 2 : Application Request Form
1. Select menu "Setting" and "Application Request Form".
2. Click "Next" to accept Steps of Application Request Form.
3. Complete the "Application Request Form".
4. Click "Next" and the system will show the details to edit and then confirmation and click "Confirm".
5. Print and sign the "Application Request Form". The signature must be the same as the signature given when you opened the account, then submit it to any bank branch together with the followings documents
Documents Required

Individual :	- A signed copy of ID Card/Passport.
	- Bank book of the main account for signature verification.

Corporate :	- Signed copy of certificate of business registration (must not be more than 1 month since issuance).
	- A signed copy of authorized person's ID Card/Passport.
	- Bank book of the main account for signature verification.

6. The bank will notify you of accessibility to the service function via given postal mail or e-mail within 7 - 14 business days.

Two alternatives to cancel KrungsriOnline Service.
Alternative 1 : Online
1. Select menu "Setting" and "Online Change Request Form".
2. Select menu "Online Request Form for Cancel KrungsriOnline".
3. Complete require data and Receive OTP Password by SMS or E-mail.
4. Click "Submit" verify your detail.
5. Input OTP Password and Click "Confirm".
6. Display result of Cancel KrungsriOnline.
Alternative 2 : Application Request Form
1. Select menu "Setting" and "Application Request Form".
2. Click "Next" to accept Steps of Application Request Form.
3. Complete the "Application Request Form".
4. Select the "Cancel KrungsriOnline Application Form"
5. Click "Next" to verify your detail and then click "Confirm".
6. Print and sign the "Application Request Form". The signature must be the same as the signature given when you opened the account, then submit it to any bank branch together with the followings documents
Documents Required

Individual :	- A signed copy of ID Card/Passport.
	- Bank book of the main account for signature verification.

Corporate :	- Signed copy of certificate of business registration (must not be more than 1 month since issuance).
	- A signed copy of authorized person's ID Card/Passport.
	- Bank book of the main account for signature verification.

7. The bank will confidentially notify you of cancellation of the service via postal mail and/ or e-mail within 7 - 14 business days.

Remark : If you have any questions, please contact Krungsri Call Center 1572, or e-mail : krungsrionline@krungsri.com

A peace of mind is provide through our proven state of the art technology with a 128-bit Secure Sockets Layer (SSL) communications encryption, multi-layered firewall, a User ID/ Password system to control access to your account (s) and website is certified from Verisign Inc. For additional security, your login session will automatically be terminated if the browser is left idle for fifteen minutes.

Scope of Service	Fee of charge
1. Entrance Fee	Free
2. Annual Fee
- Customer holding a Krungsri ATM / Debit Visa Electron	Free
- Individual Customer who does not hold Krungsri ATM / Debit Visa Electron	Free
- Corporate Customer	Free
3. Transfer Fee
3.1 To Own Account within the Bank
- Intra Region	Free
- Inter Region	Free for first 5 transactions of each month* and 10 Baht per transaction, thereafter
3.2 To Other Party’s account within the Bank
- Intra Region	Free
- Inter Region	Free for first 5 transactions of each month* and 10 Baht per transaction, thereafter
	* Total Transfer to own account and/or other party’s account within the Bank
3.3 Cardless	30 Baht per transaction
3.4 To Other Bank Account	- 25 Baht per transaction for amount less than or equal to 20,000 Baht.
	- 35 Baht per transaction for amount greater than 20,000 Baht up to 50,000 Baht.
4. International Fund Transfer
4.1 International Funds Transfer (Outward Remittance)	350 Baht per transaction
4.2 Demand Draft Purchase	200 Baht plus 3 Baht stamp duty per item and 100 Baht per item for delivery via certified mail (within Thailand Only).
5. Bill Payment	Upon on the agreement of Billers
6. National Credit Bureau	- 150 Baht for 1 Report
	- 250 Baht for 2 Reports
	- 400 Baht for 4 Reports
	- 550 Baht for 6 Reports

Remark
Bank reserves the right to charge fees or change any of the said fees. Bank shall announce or inform KrungsriOnline members of any change no less than 30 days in advance. If the KrungsriOnline member continues to use KrungsriOnline after the said change takes effect, KrungsriOnline member shall be considered to have accepted the service fees or the new service fees.